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Readers of this blog well know I’ve been having problems getting my Telus internet hookup up and running since I moved a few weeks ago. Frustrated by the many false promises I got from Telus, I posted this tweet a few days ago; shortly after I posted this blog.

So right about 24 hours after I posted these, my wife gets a phone call, from someone identifying themselves as an executive with Telus in Alberta. They said they’d seen “Chris” on Twitter post about Telus problems and wanted to get it resolved as quickly as possible.

Telus then did so; not long after my wife getting this phone call, a Telus technician was at our house, and he got my internet up and working as quickly as possible.

The power of Twitter can be quite amazing. Note that I’m anonymous enough on my Twitter and blog that they only had a very common first name to go by; they must’ve correlated this with the dates and service problems I mentioned in the blog in order to contact my wife about our account. That accounts for the 24 hour delay in response, and I’m quite surprised it took less than 24 hours for them to figure out which one of their customers was “harrysaxon23”. I’m duly impressed, though it’s weird that some foul-mouthed Twitter/blog ranting got a much better response than the traditional channel we explored, of 5+ hours spent on the phone with various Telus employees.

While I’ve been angry with Telus about these problems, I’m very happy with my service now that it’s up and running. I’m very impressed with the way they got things working so quickly, as it turned out there were several fairly intricate problems with DSL service to my address that all got fixed very quickly.

I’m only sorry that it took so long to receive the attention any paying customer deserves when trying to get service hooked up in their home, and that our time – and their employees’ time – was wasted with hours on the phone trying to receive the results that 140 characters on the right social networking site delivered.

I just need to rant about this piece of shit fucking company.

Three weeks ago we contacted Telus – western Canada’s telephone monopoly – to get our phone line and DSL service switched off at the old house and turned on in the new house. After just under an hour spent on hold, we finally get through to someone. They’re useless, and it takes another 20 minutes before they can connect us to someone who knows or can do anything. They said no problem, and they’d have it switched over by the 20th of November.

Of course, the 20th came and went, no internet. So we phone them (45 minutes on hold) and bitch. So sorry, the work order didn’t go through. It’ll be switched on by the 24th. Plus, they’ll give us a free month. OK, not happy, but fine.

The 24th comes and goes. We call. Oops, the work order STILL didn’t go through. Now we’re seriously pissed. Lisa gets scary mad at times like this, and after another interminable session spent on hold, she lets them have it in a calm, reasonable, furious way. We come out of this with an absolute promise to have the internet turned on by the 29th. Plus, they’re giving us three free months internet and three free months Telus TV if we’d like to sign up with it. Also, they’re sending us a new router/modem because I hated the old one. Still mad, but placated, we await internet hookup.

You guessed it, the 29th comes and goes, still no internet. We get in touch with them yet again (no long wait this time, someone finally gave us a direct number). Apparently, the internet has been turned on, but our old modem/router doesn’t work with it. Fortunately, they sent us a new router the week before, it’s arriving on Dec. 3rd, and we’ll be good to go.

Once again, no router on the 3rd, so no internet for the weekend – again. Annoying, but that’s how the mail goes sometimes. It arrived today.

Yup, it is exactly the same piece of shit Siemens fucking router that I already had. And it still doesn’t work with the fucking internet.

Those of you in the US who bitch about your internet providers – you have no fucking idea. I only have one other option for high-speed internet, and it comes from a crappy little local cable company who offer a whopping 5 megabit connection for the same price as Telus’s 25 megabit connection.

Fuck you, Telus. I hope your shareholders give thanks every day this company gets to operate in a country where they don’t have to actually compete in the free market, because this company would go down faster than their incompetent employees’ moms.

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